Terms, privacy, and refund policy in the same operating language as the platform.

Effective 1 May 2026

Privacy Policy

Afrerp is operated by Digital Touch ZW, trading as Afrerp, based in Harare, Zimbabwe. We operate the business management platform at afrerp.co.zw and its subdomains. For privacy-related questions contact support@afrerp.co.zw.

Information we collect

We collect account details, workspace setup details, subscription and payment information, operational business records, device and access logs, and support communications required to run AFRERP securely.

How we use information

• Provide access to AFRERP and maintain tenant, branch, and user context
• Process subscriptions, payment follow-up, and support requests
• Improve reliability, audit visibility, and security controls
• Send service notifications such as payment receipts, maintenance alerts, and terms updates

Data sharing

We do not sell customer data. Data may be shared only with infrastructure, payment, communication, or compliance providers required to operate the service, and only to the extent necessary.

Retention and security

We retain data for as long as needed to provide the service, comply with law, and maintain business records. We use access controls, account roles, session controls, and audit visibility to protect service data.

Effective 1 May 2026

Terms of Service

These terms govern access to and use of AFRERP. By registering, creating a workspace, or using the service, you agree to these terms.

Use of the service

AFRERP is provided for lawful business operations. You are responsible for the accuracy of information entered into the system and for activity performed through your user accounts.

Accounts and access

• You must protect account credentials and device access
• You are responsible for actions taken through your account or assigned roles
• Workspace access may be restricted when payment confirmation is pending or when accounts are suspended for cause

Subscriptions and activation

Some workspaces may be placed on payment hold until support confirms activation. Plan limits, billing cycle, and usage entitlements are governed by the selected subscription.

Service availability

We aim for reliable operation but do not guarantee uninterrupted availability. Maintenance, third-party outages, or regulatory issues may affect service access.

Termination

We may suspend or terminate access for breach, abuse, fraud, unpaid obligations, or misuse of the platform.

Effective 1 May 2026

Refund Policy

This policy explains how AFRERP handles refund requests related to subscriptions, activation payments, and billing errors.

General position

Payments for activated service periods are generally non-refundable unless there was a clear billing error, duplicate charge, or a confirmed service activation issue caused directly by us.

Refund review cases

• Duplicate payment
• Incorrect charge amount
• Confirmed activation payment not applied
• Other verified billing fault attributable to AFRERP

How to request a refund

Send the workspace name, payment reference, amount, payment date, and reason for the request to support@afrerp.co.zw or official support WhatsApp.

Review period

We review refund requests within a reasonable business period after receiving enough evidence to assess the claim.